Front Office Manager

About the job

The Newport Harbor Hotel & Marina is a full-service hotel and marina located in downtown Newport, RI. With a prime location in the heart of downtown, our hotel, harbor view restaurant, and marina provide exceptional amenities and breathtaking views. Surrounded by historical cobblestone streets and world-famous yachts, we offer a unique experience in the city by the sea. Our hotel also features saltwater harborside dining and a dedicated conference space for meetings and events.

This is a full-time on-site role for a Front Office Manager. The Front Office Manager will be responsible for office administration, ensuring customer satisfaction, providing excellent customer service, and managing the front office operations. The Front Office Manager will also handle communication with guests, coordinate reservations, and oversee the check-in and check-out process.

• Office Administration and Front Office management skills
• Strong focus on customer satisfaction and providing excellent customer service
• Effective communication skills, both verbal and written
• Experience in managing reservations and coordinating guest services
• Ability to handle multiple tasks and prioritize workload
• Knowledge of hotel operations and procedures
• Attention to detail and strong organizational skills
• Previous experience in the hospitality industry is a plus
• Bachelor's degree in Hospitality Management or related field is preferred