• Frontline Bookseller

    Posted: 12/30/2020

    The primary focus of this position is to provide frontline service for all customers in the store, over the phone, or online. It is essential that this individual continually works to engage customers and ensure that we provide the highest quality customer service. This individual will also be responsible for processing sales and transactions. This position reports to Store Manager.
     
    Essential Functions:
    • Uphold highest customer service expectations
    • Work with marketing team to successfully share events/program offerings
    • Manage and execute any marketing or customer service strategies as they evolve
    • Assists customers on the sales floor
    • Process sales and transactions with efficiency and accuracy
    • Other duties as assigned
    Preferred Requirements / Qualifications:
    • Demonstrated retail experience
    • Excellent customer service, communication, and interpersonal skills
    • Love of working with customers in a retail environment
    • Basic business computer literacy; ability to train on bookstore inventory and POS software, including processing of web orders and vendor or customer inquiries
    • Ability to work independently and as a part of a team
    • Ability to handle multiple tasks and priorities while maintaining a strong attention to detail
    • Love of books and reading
    • Physical requirements
      • Must be able to lift 50lbs. and stand for extended periods of time
      • Willing to wear a face covering and maintain social distancing throughout entire shift
    Additional Expectations
    • This position will involve working many evenings and weekends per month
    • Vacation requests require two weeks prior notice
    • COVID-19 is continuously changing our business model; must be willing to adapt to the latest requirements for retail establishments as stipulated by state and federal authorities

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