• Donation Center Attendant - Middletown

    Posted: 11/09/2022

    Full Job Description

    Big Brothers Big Sisters of Rhode Island has an opening for a part-time Donation Center Attendant position in Middletown, RI. For more than 50 years, BBBSRI has been pairing children with adult mentors, creating lasting friendships and empowering each child to actualize their maximum potential.

    The Donation Center Attendant is responsible to provide exceptional customer service while accepting donation drop-offs and maintaining a neat, clean appearance of the Donation Center. To be successful in this position, the candidate must have strong, dedicated skills to:

    • Provide a warm, friendly greeting to donors and help them carry their donations into the center. Offer a tax deduction receipt and pricing list to every donor. Maintain accurate donor count logs and inquire about donor referral source.
    • Maintain current understanding of Big Brothers Big Sisters mentoring programs and Donation Center operations to be prepared to address donor questions or educate donors about the organization. Follow established scripts to provide clear, concise and consistent information to all donors. Consult the BBBSRI office or a supervisor as needed for clarification.
    • Sort all donations received to maximize cloth delivery volume to Savers. Repack and stack bags and boxes of donated materials to maintain a neat, clean appearance of the Donation Center.
    • Perform general housekeeping duties to maintain the Donation Center operation and appearance in good order. This includes putting out open flag and/or BBBSRI signage daily and ensuring that the interior lights are always on during hours of operation. Snow removal to be performed as needed.
    • Maintain site supplies in neat, clean order and coordinate weekly supply order with BBBSRI office.
    • Assist driver in loading donations on truck once or twice/week for delivery to Savers. Follow driver guidance on loading process.
    • Communicate any pertinent information about the site to the BBBSRI office in a timely fashion.
    • Assist with agency special events and fundraising events as needed.
    • Other duties as assigned by supervisor.

    Candidates should have a minimum of a high school diploma or equivalent. 1 year of work experience in customer service or retail environment preferred.

    Knowledge, Skills and Competencies:

    • Customer focused-good rapport with donors.
    • Good interpersonal and communication skills.
    • Well organized.
    • Work well independently, without close supervision.
    • Dependable—reports to shift on time and performs job duties as assigned.
    • Good sense and sound judgement on general matters.
    • Basic handyperson skills.

    Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands; balance, stoop, kneel or crouch; and talk or hear. The employee will frequently lift and/or move up to 50 pounds; occasionally up to 100 pounds.

    Hours: Monday & Tuesday, 9 am to 5 pm. (15 hours per week).

    Job Type: Part-time

    Pay: $14.79 per hour

    Shift:

    • 8 hour shift
    • Day shift

    Weekly day range:

    • No weekends

    Application Question(s):

    • Are you comfortable lifting between 25 - 60lbs?
    • Do you have reliable transportation?
    • Provide 1 references
    • Please provide 1 reference

    Experience:

    • Customer Service: 1 year (Required)

    Work Location: One location

    Interested parties may apply here.

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