• Communications Representative

    Posted: 04/19/2021

    Reports to: Communications Lead

    Department: Communications

    Classification: Non-Exempt

    General Purpose

    Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

    Essential Functions

    Answers inquiries by clarifying desired information; researching, locating, and providing information.

    Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

    Fulfills requests by clarifying desired information; completing transactions; forwarding requests

    Maintains call center database by entering information

    Enter new customer information into the system

    Follow up customer calls where necessary

    Document all call information according to standard operating procedures

    Complete call logs

    Produce call reports

    Key Competencies

    verbal and written communication skills

    listening skills

    problem analysis and problem-solving

    customer service orientation

    organizational skills

    attention to detail



    stress tolerance


    Experience and Background

    2 years of strong customer service skills


    High School Diploma/GED

    Interested parties please send cover letter and resume to Kathleena Madrea kmadera@arscars.com

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