• Communications Representative

    Posted: 04/19/2021

    COMMUNICATIONS REP
    Reports to: Communications Lead

    Department: Communications

    Classification: Non-Exempt


    General Purpose

    Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.


    Essential Functions


    Answers inquiries by clarifying desired information; researching, locating, and providing information.


    Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems


    Fulfills requests by clarifying desired information; completing transactions; forwarding requests


    Maintains call center database by entering information


    Enter new customer information into the system

    Follow up customer calls where necessary

    Document all call information according to standard operating procedures

    Complete call logs

    Produce call reports

    Key Competencies

    verbal and written communication skills

    listening skills

    problem analysis and problem-solving

    customer service orientation

    organizational skills

    attention to detail

    adaptability

    teamwork

    stress tolerance

    resilience


    Experience and Background

    2 years of strong customer service skills


    Education

    High School Diploma/GED

    Interested parties please send cover letter and resume to Kathleena Madrea kmadera@arscars.com

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